Zero Defect Guarantee on Interior Fit Out Projects

After years of success in the contracting market, both in racking and shelving and in interiors fit outs, we recognised that the overall quality of a contractor and the level of client satisfaction achieved was often determined by the length of the defect list.

As a company that aims to deliver ‘awesome customer service,’ Thistle focused all our efforts in ensuring that defects were kept to an absolute minimum. But that wasn’t enough. We believed that we should be able to hand over a job with zero defects.

This has required a complete change in thinking throughout the organisation and a retraining of our entire team from director level to the tradesmen on site.

We are now proud to be the first contractor in the UK to offer a zero defect guarantee on all our interior fit out projects.

But what does this guarantee mean to the end client?

We guarantee that when you accept hand over of the project, there will be absolutely no defects of any description.

We only use the very best of tradesmen and sub-contractors to ensure a superior finish on all our contracts, however all tradesmen (both our own and sub-contractors) receive intensive training to reinforce the zero defect guarantee.

Any tradesmen or specialist contractors that fail to achieve the standards are re-trained or re-deployed.

We believe that it is not the job of the end client or their appointed representative to identify defects in the unlikely event they happen.  Our project managers are trained to carry out the most ruthless and uncompromising pre-handover inspections to identify and rectify every possible defect prior to the client taking ownership of the finished contract.

Of course we understand that more and more projects are taking a more collaborative approach and we always welcome ongoing feedback on the quality and progress of ongoing works.

We also understand that on occasions a defect can appear after the handover takes place or a client identifies an area that does not meet their standards. When this happens we mobilise all available resources to rectify the problem immediately.

Now that is awesome service.